PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE ACCESSING THE WEBSITE.
If you are under the age of 18, you must have your parent or guardian read and agree to the terms of this Privacy Policy on your behalf. You are not permitted to use this site if you do not obtain the necessary written consent. By accessing, viewing, visiting, using, or interacting with this platform or any services offered by TenAgents, you acknowledge that you have read this Privacy Policy ("Agreement") and agree to be bound by its terms. If you do not unconditionally agree to all the terms of this Agreement, you may not use the services. By accepting these terms of service, you also accept and agree to be legally bound by TenAgents' policies, including but not limited to the Terms of Service and other policies available on the website, as amended from time to time.
We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We collect and use your personal information based on lawful grounds, including the necessity of processing for the performance of a contract, compliance with legal obligations, and our legitimate interests. Your personal data is stored securely and retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
We periodically update this Privacy Policy, and it is your responsibility to visit this webpage frequently for the most up-to-date policy wording. By continuing to use our services, you agree to review this Privacy Policy regularly and remain in compliance. In accordance with the Information Technology Act, of 2000, this document is an electronic record generated by a computer system, and it does not require any physical or digital signatures.
At TenAgents, we value your privacy and are committed to protecting the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our Services. By using our Services, you agree to the collection and processing of your information as described in this Privacy Policy.
1. Retention of Personal Information
We will store any personal data we collect from you as long as it is necessary to facilitate your use of the Services and for ancillary legitimate and essential business purposes. These purposes include, without limitation, improving our Services, addressing technical issues, and handling disputes.
We may need to retain some or all of your personal data even if you request its deletion to comply with various legal obligations, resolve disputes, and enforce our agreements.
If you are a Customer, please note that:
(i) You are responsible for informing your Leads about how you/we (on your behalf) store and handle any data collected from them using our Services, in compliance with applicable laws.
(ii) After you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers.
2. Tracking by Our Advertisement Partners
With your explicit consent, we may share the data we collect using various tools with our advertisement partners to track your visits, establish your non-personal identity, and present you with targeted advertisements about our Services.
3. Tools Used by Our Customers
If you are a Customer, you have the ability to use proprietary or third-party technologies on your website hosted within our App. By doing so, you acknowledge and agree that it is your sole responsibility to inform your Leads about any data you collect using such technologies, how it is being used, and the policies governing such collection.
4. Transfer of Information to Third Parties
In the ordinary course of business, we may engage third parties to assist us in providing certain components of our Services, in compliance with the provisions of this Privacy Policy and our Terms of Service. To do so, we may need to share your data with them.
Wherever applicable, we have entered into adequate confidentiality agreements with these third parties to ensure the confidentiality and security of such data.
5. Third-Party Links
Our Website or App may display links to third-party websites or applications for advertising or providing you with relevant content. We are not responsible for the privacy practices of such third-party websites or applications if you choose to access them. If you provide any data to such websites or applications, please ensure you review their privacy policies, as this Privacy Policy will no longer apply.
6. Compelled Disclosure
In addition to the purposes set out in this Privacy Policy, we may disclose any data we collected or processed from you if it is required:
- Under applicable law or to respond to a legal process, such as a court order or subpoena;
- To protect our safety, your safety, or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation, or to prevent death or imminent bodily harm;
- To investigate fraud or violation of our Terms of Service and Acceptable Use Policy;
- If required in connection with legal proceedings brought against TenAgents, its officers, employees, affiliates, customers, or vendors; or
- To establish, exercise, protect, defend, and enforce our legal rights.
7. Security of Your Personal Information
At TenAgents, we prioritize data privacy and understand the need to keep applicant information confidential. We have implemented highly secure cloud server architecture provided by reputable providers, such as US-based Amazon Web Services, which is recognized as a world leader in secure cloud computing. Our cloud platform utilizes SSL encryption to ensure secure connections between servers and browsers, protecting your data from unauthorized access, use, loss, destruction, or disclosure.
Your password serves as your first line of defense once you set up a TenAgents account. We recommend setting a strong password that you do not share with anyone and logging out of your account after use. It is also advised to change your password regularly to ensure the security of your account.
8. Changes in Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement and other appropriate locations to ensure you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We recommend visiting this page regularly to familiarize yourself with the latest privacy policy.
9. Your Privacy Choices
We provide you with the opportunity to opt out of having your personally identifiable information used for certain purposes when we request this information. If you prefer that we do not share the information you have provided to us with third parties, you may opt out of some of these types of disclosures.
If you no longer wish to receive our newsletter communications, you may unsubscribe from receiving email communications by following the instructions included in each newsletter or communication or by emailing us.
If you no longer want us to use your information, you can request that we erase your Personal Information by writing to us at support@tenagents.com, along with your details such as name, email address, and mobile number. Once received, your request will be processed and resolved within 30 days.
10. Data Usage and Privacy
You acknowledge and agree that TenAgents may collect, store, and process certain data as necessary for the provision of the TenAgents Service. This data may include but is not limited to user information, contact details, and performance analytics. TenAgents is committed to safeguarding the privacy and confidentiality of this data in accordance with applicable privacy laws and regulations.
Prohibition of Data Transfer, Sharing, or Selling
You expressly agree that any data collected or generated through the use of the TenAgents Service shall remain the exclusive property of TenAgents. You shall not transfer, share, or sell any such data to other business entities for monetary gains without obtaining prior written consent from TenAgents. This prohibition extends to any third-party service providers or vendors with whom you may have entered into agreements.
Data Security and Confidentiality
TenAgents shall take commercially reasonable measures to protect the security and confidentiality of the data collected and processed through the TenAgents Service. However, you acknowledge that no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, TenAgents shall not be liable for any unauthorized access, disclosure, or loss of data resulting from factors beyond our reasonable control.
Data Usage for Service Improvement
You agree that TenAgents may use aggregated and anonymized data for analytical purposes, including but not limited to service improvement, product development, and industry research. Such data shall not identify individual users or disclose sensitive information.
Data Retention
TenAgents will retain the data collected through the TenAgents Service for as long as necessary to fulfill the purposes outlined in this Agreement or as required by applicable laws and regulations. Upon termination of your use of the TenAgents Service, TenAgents shall have the right to retain and delete data in accordance with its data retention policies.